Tech Support 1 - Early Morning - Contract to Hire - Chaska, MN - Hybrid or Remote
Tech Support 1Hybrid - Onsite 3 days a week.
If further than 35 miles from Chaska i t can be 100% remote.
1st Shift--5:
00 am - 1:
30 am Training is 8:
00 AM - 5:
00 PM CST for 2 weeks.
Client is not interested in someone doing this as a 2nd job.
Experience with phone-based technical support.
Experience supporting low-voltage devices is a MUST HAVE; CCTV, IP Camera, Cisco switches, POS.
Hands-on experience a plus, networking certifications a plus.
The Technical Support Associate I is responsible for supporting all field-based activities including providing support to our vendor partner technicians which requires troubleshooting and issue resolution.
This position is designated to provide second level support for selected projects.
This position also involves data entry for status and reporting information.
Specific Duties and
Responsibilities:
Project Support Activities including developing a thorough understanding of the project's Statement of Work (SOW); collecting required project data and information; providing general technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site specific technical situations; escalating issues to assigned resources as needed; value selling of products/services; and may perform technician check-in and check-out interviews as needed.
Positive Communication including utilizing systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.
Qualifications and Experience Required:
Minimum 2 to 4 years relevant business experience Some College or Technical School preferred or equivalent related experience Overall experience working in LAN / WAN environments Prefer prior experience or familiarity with customer service ticketing systems Experience involving low voltage services (physical layer, equipment installation and high voltage electrical services) Proven technical troubleshooting skills Proficiency in the Microsoft Suite tools Excellent communication and customer service skills Ability to listen and accurately track and collect information Enthusiastic with exceptional organizational skills Any relevant certifications a definite plus For more information please contact Tom Mazzulla at 952.
373.
4785 or email protected Since 1995, iTech Solutions Inc.
, has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.
So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience.
We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas.
Corp-to-Corp or subcontract personnel will not be considered for this position.
Recommended Skills Active Listening Business Process Improvement Cisco Switches Communication Coordinating Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
If further than 35 miles from Chaska i t can be 100% remote.
1st Shift--5:
00 am - 1:
30 am Training is 8:
00 AM - 5:
00 PM CST for 2 weeks.
Client is not interested in someone doing this as a 2nd job.
Experience with phone-based technical support.
Experience supporting low-voltage devices is a MUST HAVE; CCTV, IP Camera, Cisco switches, POS.
Hands-on experience a plus, networking certifications a plus.
The Technical Support Associate I is responsible for supporting all field-based activities including providing support to our vendor partner technicians which requires troubleshooting and issue resolution.
This position is designated to provide second level support for selected projects.
This position also involves data entry for status and reporting information.
Specific Duties and
Responsibilities:
Project Support Activities including developing a thorough understanding of the project's Statement of Work (SOW); collecting required project data and information; providing general technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site specific technical situations; escalating issues to assigned resources as needed; value selling of products/services; and may perform technician check-in and check-out interviews as needed.
Positive Communication including utilizing systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.
Qualifications and Experience Required:
Minimum 2 to 4 years relevant business experience Some College or Technical School preferred or equivalent related experience Overall experience working in LAN / WAN environments Prefer prior experience or familiarity with customer service ticketing systems Experience involving low voltage services (physical layer, equipment installation and high voltage electrical services) Proven technical troubleshooting skills Proficiency in the Microsoft Suite tools Excellent communication and customer service skills Ability to listen and accurately track and collect information Enthusiastic with exceptional organizational skills Any relevant certifications a definite plus For more information please contact Tom Mazzulla at 952.
373.
4785 or email protected Since 1995, iTech Solutions Inc.
, has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.
So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience.
We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas.
Corp-to-Corp or subcontract personnel will not be considered for this position.
Recommended Skills Active Listening Business Process Improvement Cisco Switches Communication Coordinating Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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